How can I be sure to receive email updates?
Unfortunately some email providers like to block or delay our automated emails. It's always a good idea to check your junk/spam folder. Also please be sure to add donotreply@pearljam.com & shipping@tenclub.net to your email address book.
WHAT is a CVV SECURITY CODE and WHERE can i find it on my card?
The CVV Security Code is an important Internet security feature that now appears on the back of Visa/MasterCard/Discover cards and the front of American Express cards. This is a 3 digit or 4 digit code.
I want to get a GIFT MEMBERSHIP, How do I do that?
Please Read the Entire Answer:
If you'd like to purchase a gift membership online, you'll need to make sure you are logged out of your existing membership account if you are a member. If you do not know the recipient's log in information, you'll need to SIGN UP with the gift recipient's email address and a password.
At that point, you can follow the regular directions to join the fan club - At the top of the screen click on My Account, then Become a Member. Choose Membership Level, then you will want to go through the billing process, just make sure you put their name and address as the main information, and your billing information in the space provided. You will receive confirmation for the purchase in YOUR name, but the account will be in their name.
Please Note: An email confirmation will be sent to the email address registered to the gift recipient.
So if you want it to be a surprise, please register with an email address you have access to so you can receive the activation email – we or you can update it once you give it as a gift. You will also receive a “Welcome” email with the Membership Information. If they have a current Membership account & you make a new one, be sure to let us know when you have given them the gift so we can merge the accounts.
If you do not want an email to go to them, or you'd like to purchase the gift membership offline, you may purchase it via mail (this can take a month or more to receive & process), or fax: 206.447.1848 (please let us know if you fax)
Please Note: To remove your Billing information from the recipient's account, once the Membership is processed, go to My Account--->My Membership & choose Do Not Renew. This will remove your Billing information.
I RESET MY PASSWORD, now the NEW PASSWORD will NOT work.
If you reset your password and still cannot access your account, then your issue may be related to your internet browser.
Try clearing your browser's cache and cookies before attempting to login. For instructions on how to clear your cache and cookies please go here (will open in Yahoo): How do I clear my browser's cache? HOW DO I CHANGE MY EMAIL ADDRESS?
To update your account email:
- Log in to your account and click on MY ACCOUNT
- Go to PROFILE
- Click on CONTACT INFO and enter the updated information into their respective fields
- Once information is added click on UPDATE CONTACT INFO
Please Note: Changing your email will require verification. Please check that you have entered your email address correctly.An email will be sent to the address you have entered with an Activation Code.If you do not receive the verification email, please check your junk/spam folder. How do I UPDATE MY ADDRESS for MY ACCOUNT?
- Log in to your account and click on My Account
- Click My Addresses
- Then you can Edit, Delete or Add your Address
- Make sure your Primary Shop Address & Analog Shipping Address (if applicable) is listed as Primary
- Be sure to DELETE any outdated address(es)
Is it safe to use my credit or debit card?
Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. We also use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.
How do I sign up for your site WITHOUT becoming a Ten Club member?
FREE NON-MEMBER ACCOUNT:
- Go to www.pearljam.com and click on SIGN UP located at the top right bar of the homepage
- Fill out the information requested
- Once each field is filled out completely and you have read our TERMS of USE policy, click on CREATE ACCOUNT
- An ACTIVATION CODE will be sent to your account email address which will be needed to complete your registration
- Check your spam/junk folders if you do not receive an email in your inbox
I just registered on the site. Do I have to be a paid member to post in the forum?
With our site, you must be an active paid member of the Ten Club to post on the message board. You do not have to be a paid member to join the Fan Club. You can purchase most items on our site & read the forum. There are fan sites that do not require memberships. Please go to HERE for Membership information.
Every time I login and click on a new page, it logs me out. What's the problem?
It may be an issue related to your internet browser cache. Please see this link for instructions on how to clear your cache (this will open in Yahoo): How do I clear my browser's cache? I think someone accessed my account without my approval. What should I do?
If you feel that someone has accessed your account without your approval, we ask that you reset your password.
To change your password:
- Select LOG IN
- Select My ACCOUNT
- Then click CHANGE PASSWORD
Please be careful about who you give your password out to and be sure to logout before closing pearljam.com How do I UPDATE MY NAME on MY ACCOUNT?
For any name changes (marriages, etc) due to security issues, you will need to contact info@tenclub.net
What’s needed to create a STRONG password?
STRONG passwords should be a minimum of 6 characters combining numbers, letters (lower and upper case) and symbols (!@#$%^&_). An example of a STRONG password is: 10Club=love
Always choose a password that you'll be able to remember. For security purposes we advise not to give out your password to anyone.
How can I CHANGE my password?
To change your password:
- Please login to your account and click on MY ACCOUNT
- Then click on CHANGE PASSWORD
- Enter your current password followed by your new desired password
- Click on UPDATE PASSWORD to complete the process
Please Note: An example of a strong password would be “10Club=love”. I CAN’T REMEMBER THE EMAIL ADDRESS I USED TO CREATE MY ACCOUNT.
Please email your first and last name and your mailing address to info@tenclub.net
Once we are able to find your account, we’ll reply with your login information.I FORGOT my login PASSWORD, now what?
1. Please click “Log In” on the top nav bar and choose "FORGOT YOUR PASSWORD"
2. Enter your email address on file and click on “RESET PASSWORD”
3. A new password will then be sent to the email address connected to your account
4. Check your spam/junk folders if you do not receive an email in your inbox
I created a FREE non-member ACCOUNT, how do I UPGRADE TO A PAID TEN CLUB MEMBERSHIP?
To upgrade your account to a paid Premium Ten Club Membership:
1. Login to your account and click on MY ACCOUNT
2. Click on UPGRADE MEMBERSHIP
3. Choose the Membership Level you Prefer (Analog or Digital)
4. Click JOIN NOW and enter billing/shipping & payment information
I never received an ACTIVATION CODE
Please check your email spam/junk folders. Also, please keep in mind that some emails may be blocked or delayed by your Internet Service Provider (ISP). If you still need further assistance please email info@tenclub.net with the subject "Activation Code".
I’m trying to register an account, but I cannot enter my State.
This may be an internet browser issue. Please clear your browsing cache and try again. Please see this link for instructions on how to clear your cache: How do I clear my browser's cache?
If this does not fix the problem email info@tenclub.net
