PEARL JAM HELP CENTER
Ten Club Membership Policy
Ten Club Ticket Policy
Gift Card FAQ
Am I eligible for the pre-sale?
Each tour announcement has a different eligibility cut off deadline. Please check the tour announcement in the news section of the site to find out what that cut off date is. If you are an eligible member, you would have received an email drawing announcement which also states the eligibility deadline.
How do I access the pre-sale page on the website?
Log in to your account. At the top of the screen, click My Account and choose Ten Club Tickets from the drop down menu. Now enter the drawing.
There is more than one tour listed, can I enter the drawing for all of them?
As long as you meet the eligibility requirements, you can enter for as many shows in as many tours as you like. Just check the eligibility dates listed by each tour on the Upcoming Tour tab.
I entered the drawing for every ticket option possible, am I guaranteed tickets?
Supplies are limited, therefore we can not guarantee tickets. However, the more shows you enter for, the better your odds.
How does the show priority selection factor in to the drawing?
For each show we will randomly draw members who have made that show their #1 priority. If any tickets remain, the system will randomly draw names of members who have chosen that show as their #2 priority and so on until every ticket for a given show has been sold.
I’ve been in the fan club for many years. Can I expect the same great seating for EV solo shows as I get for Pearl Jam shows?
Ticket allocations are different between Pearl Jam and Eddie Vedder Solo tours and can vary a bit from show to show depending on several factors. Please read the tour announcement email and the Rules on the upcoming show page for further info on how seats will be selected.
I was selected for tickets. Can you tell me where my seats are located?
Seat locations are not given out in advance. You will find out your seat location when you claim your tickets at Will Call on the day of the show.
Can I enter the drawing and give both of my tickets to a friend as a gift?
No, these tickets are exclusively for fan club members only. The fan club member must pick the tickets up in person with photo ID. However your guest taking the second ticket does not have to be a member.
How do I know if my name was selected for any of the shows I entered for?
Once the drawing is over, notifications will be emailed with your ticket drawing status.
You can also look up your drawing status under My Tickets.
We will be tracking the drawing progress in real time here and making immediate updates on where we are at the ticket drawing process each step of the way. Visit the EVENTS page for the Pre-Sale timeline.
I have entered for 3 shows for a specific tour. Can I cancel one of the three entries?
No. You must cancel all three entries of that tour and then re-enter the drawing for the shows you now want.
If I cancel drawing entries can I enter the drawing again?
Yes. You may re-enter before the drawing entry period has closed.
Do you offer disabled tickets?
Yes, however, we do not currently take disabled ticket drawing entries via website. Instead, please email firstname.lastname@example.org with the subject “Disabled Tickets” and include a list of shows you would like to enter for disabled tickets. The drawing rules apply the same for disabled tickets.
I entered the drawing, but I want to edit my selections. Can I do that at this point?
Yes, please visit the My Tickets page and cancel the tour entries. Once they are canceled you may re-enter the drawing for that tour.
I recently got married, and now my fan club account is under my maiden name. Will this cause a problem at will call if I get drawn for tickets?
Yes, please email email@example.com
Can I use somebody else's credit card for the ticket drawing?
Yes, just remember that the tickets will still be under the member’s name, not the card holders.
I was drawn for a pair of tickets and won, but now I have a scheduling conflict. Can I get a refund?
No. Ticket sales are final once the ticket entry period has ended, names have been drawn, and cards have been charged.
I entered the drawing but now I can’t go. Can I withdraw myself from the drawing?
Yes, as long as the drawing entry period is not over. Just visit the My Tickets page and Cancel your entries. You will receive an email acknowledging this cancelation.
I entered the drawing and I see the selections I made under “My Tickets”, but did not receive an email. Should I have received an email?
Yes, if you see your entries listed under My Tickets you were sent an email confirming the same info. Please check your junk/spam mail folder. If you do not see it in your junk/spam mail folder, please contact your email provider to make sure you are receiving all emails sent from firstname.lastname@example.org
Also try doing a search for email@example.com & it may come up as it seems email providers are bundling emails now.
How do I know my drawing entries were received?
Once you’ve completed your drawing entries you will receive an email confirmation from the Ten Club. Also, you can review your completed drawing by going to My Account and clicking Ten Club Tickets, then click My Tickets to review entries.
For Pearl Jam shows, do you still randomly assign rows 1-2 and 9-10 infront of the stage?
Yes. If the seats go all the way up to the barricade in front of the stage, we will still assign those 4 rows randomly. If there is a pit immediately infront of the stage and seated rows behind the standing section, then we will not randomly assign those rows.
Do you still do seniority seating?
Yes. For Pearl Jam shows we still assign seated tickets based on seniority.
There are two shows I equally want to attend. Can I designate more than one show as #1 priority?