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PEARL JAM HELP CENTER
Terms of Use
Site FAQ
General FAQ
Ten Club Membership Policy
Membership FAQ
Returns/Shipping FAQ
Ten Club Ticket Policy
Ticket FAQ
Merchandise Policy
Merchandise FAQ
Gift Card FAQ
Forum FAQ
Privacy Policy
System Requirements
WHAT IS THE ADDRESS FOR RETURNS/EXCHANGES?
WHO PAYS FOR SHIPPING AND HANDLING AND POSTAGE?
Can I return Merchandise?
Can I return a poster?
WHAT IF MY RETURN IS LOST IN THE MAIL?
I don't live in the U.S. What about customs, duties and taxes?
How long does it take for my package to arrive?
How can I find out how much it costs to ship my order?
What Shipping Options are Available?
Where does Ten Club Ship?
What is UPS Mail Innovations?
Why do you use UPS Mail Innovations?
Why does tracking say my order is in California, I live in Chicago?
Why hasn't tracking updated?
Why don't you offer expedited shipping?
Why did you ship my order in 3 different packages?
Can I ship my order to a friend, who will then forward to me?
Can I have my order shipped to a hotel/third party?