PEARL JAM HELP CENTER
Ten Club Membership Policy
Ten Club Ticket Policy
Gift Card FAQ
Merchandise/Shipping Policy (click here)
All prices listed on this website are in U.S. Dollars and do not include: tax, shipping charges.We reserve the right to refuse service to anyone, for any reason. We reserve the right to cancel orders and issue refunds.
CUSTOMS, DUTIES AND TAXES:
Orders placed in the store that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Ten Club will accept any unwashed/unworn merchandise items for return or exchange within 30 days of purchase (within 90 day of purchase for shipments outside of the United States). Ten Club will not accept for return or exchange any packaged non-wearable's including CD's, DVD's, or videos once opened. There are no refunds, returns or exchanges for digital downloads, all sales are final.
Please contact firstname.lastname@example.org before returning any items so we can inform you of your returns/exchange options.
Be sure to include a note with your order.
POSTERS and other LIMITED EDITION ITEMS:
Posters are sold as-is. No refunds, No returns. Limited Edition items will either be exchanged or refunded at the sole discretion of the Ten Club.
Shipping and Handling charges are non-refundable except in the case of a manufacturer's defect. All refunds will be credited to the original payment source.
WHO PAYS FOR POSTAGE:
Postage for returns/exchanges are paid for by you. If you are returning damaged or defective merchandise, we will pay the cost of return shipping.
WHAT IF MY RETURN IS LOST IN THE MAIL?
We cannot issue refunds for merchandise not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery.
If there is a problem with your order or you have further questions, please email us at email@example.com
Ten Club reserves the right to amend this policy at any time.
Store Policy (Click here)
Items purchased at the Ten Club Store are not intended for resale. We reserve the right to limit the quantities of purchased merchandise items at any time.
Items purchased at the Ten Club Store are not intended for illegal use. We are not responsible for the misuse or unsafe use of items purchased at the Ten Club Store.
At any time, The Ten Club Store may feature items at a reduced price. If you ordered that item previously or after the time the item was featured on sale, you will not be given that sale price. The sale or reduced price is only honored when the item is ordered within the time it is featured on sale or the price appears reduced in the store.