Click here for an Analog, Digital Membership, or a Free Guest (Non-Member) Account.
WHERE DOES MY MEMBERSHIP FEE GO?
Membership fees help to cover the cost of production, design and postage for the Newsletters, Ten Club Singles, and other Benefits that are mailed. International memberships include a $10 shipping fee.
HOW LONG DOES MY MEMBERSHIP LAST?
Your annual membership payment is good for one year from the date it's processed. Your Membership expiration/renewal date is located on your My Membership Page. All memberships purchased after June 3rd 2012 will be required to keep a credit card on file for annual membership renewals. This card will be automatically charged exactly one year from your current expiration date for the membership level and price you had on your last date of expiration.
CAN I HAVE MULTIPLE MEMBERSHIPS?
No. One membership per individual only.
WHAT DOES AUTOMATED MEMBERSHIP RENEWALS MEAN?
It means never having to worry about losing your member number (seniority in the fan club) again! Now with our new site, all members are required to have a credit card number on file. When it comes to your expiration date, the new system will automatically charge that card for the new year of membership.
DO I HAVE TO PUT MY CREDIT CARD ON FILE IN ORDER TO RENEW?
Yes, all Ten Club membership will be automatic renewal. The new system will keep your credit card on file at the time you make your first renewal on the new system. After this first time you will not be asked for this info again. Be sure to keep your Billing Information up to date.
WHAT IF DURING MY MEMBERSHIP YEAR MY CREDIT CARD IS DEACTIVATED OR EXPIRED?
All you have to do is login to your membership account and update your credit/debit card info in the “My Membership” section under "Update Payment Info".I WAS A MEMBER ON THE OLD SITE AND I AM STILL AN ACTIVE MEMBER. WHEN DO I NEED TO PUT MY CREDIT CARD ON FILE?
WHAT HAPPENS IF I DO NOT PUT MY CREDIT CARD ON FILE FOR THE AUTOMATIC MEMBERSHIP RENEWAL.
On the day your membership is due to expire it simply expires and you are no longer considered a member.
TEN CLUB MEMBERSHIP RENEWAL POLICY.
The definition of the Ten Club membership renewal policy states a membership is considered delinquent on the exact date of expiration. All membership benefits will stop on the expiration date if the membership is not renewed.
All memberships purchased after June 3rd 2012 will be required to keep a credit card on file for annual membership renewals. This card will be automatically charged exactly one year from your current expiration date for the membership level and price you had on your last date of expiration. * Please Note: If you had a current Membership when the new site was launched, we added an additional week to your Membership since the site was down for a couple days during the transition, so this will be your new Renewal Date.
An email notice will be sent to all members who are expiring but their credit card info will not process. Ten Club will make 3 attempts every 48 hours to process the credit card for the annual membership fee. If the last attempt fails, Ten Club will email the member notifying them that the membership could not be renewed and is therefore expired.
For memberships that have been expired less than 90 days after the date of expiration: Your delinquent account may be renewed by logging in and purchasing a membership. Your membership benefits will start up again on that date of payment and you will keep your last member number.
For membership that have been expired for more than 90 days after the expiration date: Delinquent accounts can be renewed by logging in to the expired account and purchasing a new membership. Your membership benefits will start up again on that date of payment. However, a new member number will automatically be assigned and all seniority will be lost.
Members who wish to retrieve their original membership number that has been inactive for less than one year, may contact firstname.lastname@example.orgWHAT IF I DECIDE NOT TO RENEW?
To cancel future membership renewals, simply login and visit “My Membership”. Next click “Do Not Renew Membership”. Your current membership will stay active until your expiration date at which time your membership will simply become inactive. Should you decide to renew more than 90 days after that date, you will receive a new member number and all seniority will be lost. However, your membership and order history will remain intact.
HOW DO I GET TICKETS THROUGH THE TEN CLUB?
When a tour is announced, tickets will be made available to purchase through the Ten Club before they go on-sale to the general public. We will send all eligible members an email with the pre-sale ticket drawing information. We will also make an abbreviated public version of this information available in the NEWS and TEN CLUB EVENTS section of our site. Policies and conditions vary from tour to tour, so the most accurate information will be posted with a tour announcement. We can not guarantee tickets for all fan club members for all shows, with limited restrictions and deadlines, but we do make them available whenever possible. International territories can be a little tricky, but we do our best to come up with a solution to accommodate our fan club members worldwide.
WHEN I TRY TO CHECK OUT IN THE SHOP, IT TAKES ME BACK TO THE LOGIN AREA AND SAYS I'M NOT LOGGED IN.
In order to login or register online successfully, you must have cookies enabled. If you do not know what cookies are or how to enable them, click on this link to determine your system information and learn how: Cookie tester
HOW DO I CHANGE MY PERSONAL INFORMATION?
You can always change any personal information including your email address & password in MY ACCOUNT on the top bar. You can edit your Store and/or Membership mailing address (make sure you are logged in) by going to MY ACCOUNT then click MY ADDRESS.
You cannot transfer an account from one person to another. The account must remain registered to the first and last name of the person who started the membership account. Member seniority and/or member benefits cannot be transferred at any time.
I GOT MARRIED AND CHANGED MY LAST NAME, HOW CAN I UPDATE THIS INFORMATION?
Please email email@example.com regarding a last name change.
WHAT IS THE DIFFERENCE BETWEEN TEN CLUB STREAMING RADIO AND PEARL JAM RADIO ON SIRIUS/XM?
Ten Club Streaming Radio is included with your Ten Club membership. You can stream it from your computer for no additional charge.
Pearl Jam Radio on Sirius/XM Satellite Radio is the official Radio channel and is available only to Sirius/XM radio subscribers. More info here.