Since the beginning of the Ten Club, Pearl Jam has been dedicated to making sure that fans get priority seating whenever possible. Sometimes, there are circumstances beyond our control that limit our ability to do this. But we go to bat for you...and most of the time, we find a way.

TERMS AND CONDITIONS

Purchasing tickets through the Ten Club pre-sale means you have agreed to the following terms and conditions. Please read carefully before purchasing tickets from the Ten Club.

ELIGIBILITY

• You must be an active Ten Club member as of the pronounced deadline to be eligible for any current pre-sale opportunity.
• You cannot purchase a new Ten Club membership or renew an expired membership after the pronounce deadline and be eligible for the current pre-sale. Purchasing a membership or renewal will qualify you for future Ten Club benefits only. One membership per individual only.

PURCHASING TICKETS

• Ten Club pre-sale tickets will be available online only at www.pearljam.com in the Goods section. No phone, e-mail, or mail orders will be accepted.
• Two tickets per show, per member. No single tickets will be sold. Pairs only.
• Pre-sale tickets are limited. Ten Club does not guarantee tickets for all eligible members regardless of seniority. Tickets are available to all eligible fan club members while supplies last.
• Visa and Mastercard are the only acceptable forms of payment. We do not accept Discover, American Express or PayPal.
• Ticket prices will vary.
• If you are using someone else's credit card to purchase tickets, please make sure to log into your active Ten Club account and enter the correct billing information for the card in use. Unauthorized purchases will not be honored.
• We do not guarantee tickets to additional shows, which could be added after the official tour announcement, but we will generate an opportunity for members to reserve tickets if possible. Information will be posted on our website if and when this happens.
• All ticket sales are final. No refunds. No exchanges. No transfers.
• Reselling Ten Club tickets for above face value will result in the revocation of all future ticket privileges.

TICKET CONFIRMATION

• You will receive an order confirmation immediately after your ticket order is successfully processed. You may also view your ticket order in your profile. To access your Ten Club profile, go to Goods, click on LogIn, enter the appropriate user name and password, and click on Profile. The order confirmation is essentially receipt of your ticket purchase.
• You will receive a follow-up confirmation email, closer to the date of the show, with details of how, when, and where to collect your Ten Club tickets.

SEATING

• Seat location is not revealed until tickets are collected on the day of the show.
• Priority fan club tickets are allocated by seniority. Ten Club reserves the right to make exceptions to this policy.
• We reserve the best seats in the house for fan club tickets, starting from the first row on the floor and extending back. We also reserve the side sections closest to the stage when necessary. All Ten Club tickets are for reserved seating unless otherwise announced.
• Group seating is not an option, but your pair of tickets will be seated together.
• Wheelchair accessible seating is available through the Ten Club pre-sale. If you require ADA seating, please contact us directly at tickets@tenclub.net or 1-800-724-8038.
• General Admission tickets purchased through the fan club will allow fan club members early entry into the venue whenever possible. Members will receive wristbands which will authorize early entry. Ten Club reserves the right to make changes to this policy when deemed necessary.

DISTRIBUTION

• Tickets will be distributed at the venue box office on the day of the show only. We will not mail your tickets in advance of the show.
• Tickets are pre-determined so arriving at the box office early will not increase your chances of better seats.
• You must show a government-issued photo ID (driver's license, passport, school ID) to collect your tickets at the box office. No exceptions. It is also helpful, but not necessary, to have your Ten Club member number available for additional verification.
• The Ten Club member whose account was used to purchase the tickets must be present to collect the tickets on the day of the show. No exceptions.

CAMERA POLICY FOR CONCERT ATTENDEES

• Small, handheld cameras welcome.
• No flash in the first 20 rows.
• No detachable lenses.
• No professional still or recording cameras.
• No sticks.
• No video cameras.

AUDIO RECORDING POLICY FOR CONCERT ATTENDEES

• Small, handheld recording devices welcome.
• No feed from board.
• No large, professional audio equipment.
• No boom mics.
• No external mics.

POSTER TUBES

• For those interested in bringing poster tubes to concerts, we do not recommend this. If you decide to, it is at your own risk. It is usually determined by the venue's security on the day of the show whether they will be allowed inside the venue.

CONTACT US

• All questions related to the tour schedule and ticketing can be directed to tickets@tenclub.net. Your e-mail will be answered in the order it was received. Please have patience so we can service everyone with equal respect.
• All questions regarding your membership or eligibility can be directed to info@tenclub.net. Again, please have patience and we will respond to your concerns as soon as we can!
• Urgent questions can be directed to our hotline (800) 724-8038